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Unit 1 -
Airlines Reservations Services
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Unit 2 -
Hot Deal / High & Off-Season
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Unit
3 - Best Values
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Unit
4 - Reservations / Passengers Verification
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Unit
5 - Departure Airport / Method of Payment
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Unit
6 - Flight Itineraries / confirmation Number
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Unit
7 - E-mail & 24/7 Services
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Unit
8 - VISA & AIT / Excellent Services
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Unit
9 - Check-in / Baggage Handling
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Unit
10 - Security Check
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Unit
11 - At the Gate
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Unit
12 - Onboard Announcements
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Unit
13 - Emergency Demonstrations
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Unit
14 - Take-Off
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Unit
15 - Refreshments & Meals
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Unit
16 - Passenger Care / Duty-Free
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Unit
17 - Landing
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Unit
18 - Immigration / Baggage Claim
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Unit
19 - Customs
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Unit
20 - Hotels Reservations Services
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Unit
21 - Front Desk / Check-in
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Unit
22 - Bell Desk / Bellhop
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Unit
23 - Room Services
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Unit
24 - Housekeeping
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Unit
25 - Concierge Services
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Unit
26 - Check-Out
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Unit
27 - Restaurants Host / Hostess
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Unit
28 - Order Taking
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Unit
29 - Meal Serving
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Unit
30 - Handling Complaints
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Unit
31 - Manager Protocol
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Unit
32 - Paying the Bill
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Index